Calm-Under-Pressure 911 Dispatcher — Oxford

Emergency Telecommunicator Services; Oxford (AR); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Oxford, AR seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will gather information, confirm locations, and coordinate resources while managing multiple communication systems.

The role requires calm communication, accurate documentation, and adherence to agency procedures. Shift schedules may include overnight, weekends, and overtime in a 24/7 environment.

Qualifications

• High school diploma or recognized equivalency credential.
• Accurate typing, active listening, clear speech, basic computer proficiency.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services in Oxford, AR seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will gather information, confirm locations, and coordinate resources while managing multiple communication systems.

The role requires calm communication, accurate documentation, and adherence to agency procedures. Shift schedules may include overnight, weekends, and overtime in a 24/7 environment.