Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Burgoon (OH); Hybrid; USD 35,000 - 65,000; Full time

Job summary

County Emergency Communications in Burgoon, OH, seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate emergency resources. You will receive emergency and nonemergency calls, verify locations, document details, and relay information across multiple systems.

The role requires calm communication, strong typing, and the ability to work under pressure. Training and certifications may be required, with varied shifts and possible overtime to support 24/7 operations.

Qualifications

• Requires a high school diploma or GED.
• Some agencies may require prior emergency communications experience or certifications.
• Good typing speed and clear communication under pressure are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as situations change
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer basics

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Burgoon, OH, seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate emergency resources. You will receive emergency and nonemergency calls, verify locations, document details, and relay information across multiple systems.

The role requires calm communication, strong typing, and the ability to work under pressure. Training and certifications may be required, with varied shifts and possible overtime to support 24/7 operations.