Calm-Under-Pressure 911 Dispatcher (Public Safety)

County Emergency Communications; Perry (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

County Emergency Communications in Perry, IA seeks a 911 Emergency Dispatcher to connect callers with police, fire, and EMS. You will gather essential information, confirm locations, and coordinate responders using agency procedures.

This role requires calm communication, strong typing, active listening and the ability to manage multiple systems. Shift work, overtime, and rotating schedules are common in this field.

Qualifications

• High school diploma or equivalent required; some agencies hire entry-level applicants.
• Strong typing, listening, and clear spoken communication.
• Testing scores and training deadlines are specified in the official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing speed & accuracy

Active listening

Clear speech

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Perry, IA seeks a 911 Emergency Dispatcher to connect callers with police, fire, and EMS. You will gather essential information, confirm locations, and coordinate responders using agency procedures.

This role requires calm communication, strong typing, active listening and the ability to manage multiple systems. Shift work, overtime, and rotating schedules are common in this field.