Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Sims (AR); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Sims, Arkansas seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details while prioritizing safety. Entry varies; some agencies require experience or certifications.

Qualifications

• High school diploma or equivalent commonly required.
• Typing, listening, clear speech, basic computer skills helpful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training/certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

County Emergency Communications in Sims, Arkansas seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details while prioritizing safety. Entry varies; some agencies require experience or certifications.