Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Town of Lexington (NY); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional training

Résumé du poste

County Emergency Communications in Lexington, NY is seeking 911 Emergency Dispatchers to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders across radio and computer-aided dispatch systems.

The role requires calm, attentive communication, the ability to manage multiple screens, and adherence to agency procedures. OTA opportunities may include varied shifts and overtime as needed.

Qualifications

• High school diploma commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required for certain roles.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Formation

High School Diploma

Outils

Computer-aided Dispatch

Radio systems

Description du poste

County Emergency Communications in Lexington, NY is seeking 911 Emergency Dispatchers to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders across radio and computer-aided dispatch systems.

The role requires calm, attentive communication, the ability to manage multiple screens, and adherence to agency procedures. OTA opportunities may include varied shifts and overtime as needed.