Calm-Under-Pressure 911 Dispatcher for Urgent Calls

911 Emergency Communications; Little Rock (AR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks an Emergency Dispatcher to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, or medical teams per agency procedures.

The role requires calm, precise communication, multi-system awareness, and adherence to protocols. Training and certifications may be required, with various shifts including nights and weekends.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants or require experience/certifications.
• Typing accuracy, listening skills, clear speech, basic computer proficiency needed.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications seeks an Emergency Dispatcher to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, or medical teams per agency procedures.

The role requires calm, precise communication, multi-system awareness, and adherence to protocols. Training and certifications may be required, with various shifts including nights and weekends.