Calm-Under-Pressure 911 Dispatcher for Public Safety

911 Emergency Communications; Vallejo (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications seeks a dedicated dispatcher to connect callers with the appropriate public safety resources. The role requires calm, precise communication as you gather details, verify locations, and coordinate police, fire, or medical responders using multiple systems.

The position involves working in an emergency center with rotating shifts and potential overtime. Qualified applicants typically have a high school diploma or GED, strong typing and listening skills, and the ability

Qualifications

• High school diploma or GED is commonly required.
• Ability to type accurately and listen carefully under pressure.
• Clear speech and basic computer proficiency are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications seeks a dedicated dispatcher to connect callers with the appropriate public safety resources. The role requires calm, precise communication as you gather details, verify locations, and coordinate police, fire, or medical responders using multiple systems.

The position involves working in an emergency center with rotating shifts and potential overtime. Qualified applicants typically have a high school diploma or GED, strong typing and listening skills, and the ability