Calm-Under-Pressure 911 Dispatcher for Emergency Response

Emergency Telecommunicator Services; Crystal Lake (IL); Sur place; USD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Résumé du poste

Emergency Telecommunicator Services in Union, IL, is hiring 911 Emergency Dispatchers to connect callers with public safety resources. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical response according to agency procedures.

The role requires calm, precise communication, accurate documentation, and the ability to manage multiple systems. Shifts may include nights, weekends, and overtime per assignment, with benefits and ongoing training

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines vary by agency.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Formation

High school diploma or GED

Description du poste

Emergency Telecommunicator Services in Union, IL, is hiring 911 Emergency Dispatchers to connect callers with public safety resources. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical response according to agency procedures.

The role requires calm, precise communication, accurate documentation, and the ability to manage multiple systems. Shifts may include nights, weekends, and overtime per assignment, with benefits and ongoing training