Critical 911 Dispatcher: Calm, Connected Emergency Response

Emergency Telecommunicator Services; Boulder (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid time off

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS resources according to procedures.

The role requires calm communication, accurate information entry, and the ability to manage multiple systems while maintaining confidentiality and safety at all times.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech, basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification.
• Maintain records and protect confidentiality.

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

CAD systems

Radio communications equipment

Job description

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS resources according to procedures.

The role requires calm communication, accurate information entry, and the ability to manage multiple systems while maintaining confidentiality and safety at all times.