Emergency Communications Dispatcher — Calm Under Pressure

Emergency Telecommunicator Services; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee training

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will handle urgent calls, verify locations, gather critical details, and coordinate multiple communication systems.

The position requires calm, clear communication, careful documentation, and the ability to work shifts including nights and weekends. Training and background screening apply; employment offers health benefits and ongoing professional development.

Qualifications

• High school diploma or equivalent required.
• Typing, active listening, and good communication skills preferred.
• Ability to organize information under pressure and follow procedures.
• Some agencies may require testing scores and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will handle urgent calls, verify locations, gather critical details, and coordinate multiple communication systems.

The position requires calm, clear communication, careful documentation, and the ability to work shifts including nights and weekends. Training and background screening apply; employment offers health benefits and ongoing professional development.