24/7 911 Dispatcher - Calm Under Pressure, Rapid Dispatch

Emergency Telecommunicator Services; Leland (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Job summary

Emergency Telecommunicator Services seeks a 911 Dispatcher to handle emergency and nonemergency calls, verify locations and details, and prioritize incidents according to agency procedures. The role includes CAD data entry, dispatching responders, and maintaining critical records with strict confidentiality.

The position may involve extended shifts and mandatory overtime as required by the agency, with training and on-the-job certification support provided.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services seeks a 911 Dispatcher to handle emergency and nonemergency calls, verify locations and details, and prioritize incidents according to agency procedures. The role includes CAD data entry, dispatching responders, and maintaining critical records with strict confidentiality.

The position may involve extended shifts and mandatory overtime as required by the agency, with training and on-the-job certification support provided.