Calm-Under-Pressure 911 Dispatcher for Emergency Calls

911 Emergency Communications; Catlettsburg (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Retirement benefits

Job summary

911 Emergency Communications in Catlettsburg, KY seeks an emergency dispatcher to answer calls, verify locations, and coordinate responders. The role requires calm communication and precise information relay under pressure, with shift work likely including nights, weekends, and overtime.

Training and certifications may be required by the agency. The position emphasizes accurate data entry, effective listening, and the ability to manage multiple communication systems while ensuring safety and

Qualifications

• High school diploma commonly required.
• Some agencies recruit entry-level applicants.
• Typing, listening, clear speech needed under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callbacks, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders and monitor radio traffic.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Multitasking

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch

Job description

911 Emergency Communications in Catlettsburg, KY seeks an emergency dispatcher to answer calls, verify locations, and coordinate responders. The role requires calm communication and precise information relay under pressure, with shift work likely including nights, weekends, and overtime.

Training and certifications may be required by the agency. The position emphasizes accurate data entry, effective listening, and the ability to manage multiple communication systems while ensuring safety and