Calm 911 Dispatcher: Coordinate Emergency Responses

911 Emergency Communications; Cumberland (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Cumberland, KY seeks a dispatcher to handle emergency and nonemergency calls, verify locations and details, and coordinate responders using CAD systems. The role requires calm communication and the ability to manage multiple information streams under pressure.

Applicants may need specific testing, training, and background checks as defined by the agency. Availability for shift work and overtime is common in this field.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Accurate typing, active listening, clear speech, and basic computer proficiency are useful skills.
• Testing scores, experience, and training deadlines are defined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Cumberland, KY seeks a dispatcher to handle emergency and nonemergency calls, verify locations and details, and coordinate responders using CAD systems. The role requires calm communication and the ability to manage multiple information streams under pressure.

Applicants may need specific testing, training, and background checks as defined by the agency. Availability for shift work and overtime is common in this field.