Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Louisville (KY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Louisville is hiring 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. You will receive urgent calls, verify locations, gather essential details, and relay information to responders using multiple systems.

The role asks for calm, precise communication, accurate typing, active listening, and the ability to organize evolving incident data under pressure.

Qualifications

• High school diploma or equivalent commonly required.
• Typing speed and accuracy are important.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Job description

Emergency Telecommunicator Services in Louisville is hiring 911 Emergency Dispatchers to connect callers with police, fire, or EMS resources. You will receive urgent calls, verify locations, gather essential details, and relay information to responders using multiple systems.

The role asks for calm, precise communication, accurate typing, active listening, and the ability to organize evolving incident data under pressure.