Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Dawson Springs (KY); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

County Emergency Communications in Dawson Springs, KY seeks 911 Emergency Dispatchers to link callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources.

The role requires calm, attentive listening, accurate data entry into CAD systems, and the ability to manage multiple channels. A high school diploma is common; some agencies require experience or current certifications.

Qualifications

• High school diploma or GED commonly required
• Some agencies recruit entry-level applicants; others require experience or current certifications
• Strong typing, listening, and clear speech skills are important

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Computer literacy

Information organization

Formation

High School Diploma or GED

Outils

CAD systems

Description du poste

County Emergency Communications in Dawson Springs, KY seeks 911 Emergency Dispatchers to link callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources.

The role requires calm, attentive listening, accurate data entry into CAD systems, and the ability to manage multiple channels. A high school diploma is common; some agencies require experience or current certifications.