Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Mount Vernon (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Mount Vernon, KY seeks a skilled dispatcher to connect calls with responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Responsibilities include taking calls, verifying details, entering CAD data, and coordinating with police, fire, or EMS. Candidates should have a high school diploma and strong typing and listening skills.

Qualifications

• Minimum high school diploma or equivalent.
• Some agencies may require prior dispatch experience or certification.
• Strong typing, listening, and communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD systems accurately.
• Dispatch responders according to protocol and availability.
• Monitor radio traffic and coordinate updates to responders.
• Provide caller instructions within training limits.
• Maintain confidential records and ensure data security.

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organization under pressure

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Mount Vernon, KY seeks a skilled dispatcher to connect calls with responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Responsibilities include taking calls, verifying details, entering CAD data, and coordinating with police, fire, or EMS. Candidates should have a high school diploma and strong typing and listening skills.