Calm-Under-Pressure 911 Dispatcher | Emergency Response

911 Emergency Communications; Conemaugh Township (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

911 Emergency Communications in Davidsville, PA is seeking qualified emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information collection, and coordination across multiple systems.

Responsibilities include confirming locations, prioritizing incidents, and documenting incident details while maintaining confidentiality. Training and certifications are required, and schedules may include varying shifts, overtime,

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level applicants, others require experience or certifications.
• Precise typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Davidsville, PA is seeking qualified emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information collection, and coordination across multiple systems.

Responsibilities include confirming locations, prioritizing incidents, and documenting incident details while maintaining confidentiality. Training and certifications are required, and schedules may include varying shifts, overtime,