Calm-Under-Pressure 911 Dispatcher | Emergency Communications Pro

Emergency Telecommunicator Services; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Reading, PA seeks 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. The role requires calm communication, precise information gathering, and coordination across multiple systems.

Responsibilities include answering calls, confirming locations, documenting details, and relaying information per agency procedures. A high school diploma is commonly required, with opportunities for overtime and shift work in a 24/7 environment.

Qualifications

• A high school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer skills

Pressure handling

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Reading, PA seeks 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. The role requires calm communication, precise information gathering, and coordination across multiple systems.

Responsibilities include answering calls, confirming locations, documenting details, and relaying information per agency procedures. A high school diploma is commonly required, with opportunities for overtime and shift work in a 24/7 environment.