Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Cedar Bluff (VA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Virginia is seeking 911 emergency dispatchers to connect callers with the appropriate responders. The role involves taking urgent calls, gathering essential details, and coordinating police, fire, or medical resources per agency procedures.

Dis pax requires calm, precise communication, attention to changing information, and the ability to manage multiple systems while documenting and relaying accurate data.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization underPressure

Education

High School diploma or equivalent

Tools

CAD systems

Emergency dispatch software

Job description

County Emergency Communications in Virginia is seeking 911 emergency dispatchers to connect callers with the appropriate responders. The role involves taking urgent calls, gathering essential details, and coordinating police, fire, or medical resources per agency procedures.

Dis pax requires calm, precise communication, attention to changing information, and the ability to manage multiple systems while documenting and relaying accurate data.