Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Wilmore (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Wilmore, PA, seeks an Emergency Dispatcher to connect urgent callers with police, fire, and medical responders. You will verify locations, gather details, and coordinate response using agency procedures.

The role requires calm communication, accuracy under pressure, and the ability to operate multiple systems. Training and certifications may be required, with work shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.
• Strong typing, listening, clear speech, and basic computer proficiency are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Wilmore, PA, seeks an Emergency Dispatcher to connect urgent callers with police, fire, and medical responders. You will verify locations, gather details, and coordinate response using agency procedures.

The role requires calm communication, accuracy under pressure, and the ability to operate multiple systems. Training and certifications may be required, with work shifts including nights, weekends, and overtime.