Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Marysville (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications seeks a qualified dispatcher in Marysville, PA to connect callers with police, fire, and EMS. You will gather essential information, confirm locations, and coordinate responders while managing multiple communications systems.

The role requires calm communication, attention to detail, and the ability to relay accurate information under pressure. Shifts may include overnight, weekend, or overtime as needed.

Qualifications

• High school diploma or GED required or commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Education

High school diploma or GED

Job description

911 Emergency Communications seeks a qualified dispatcher in Marysville, PA to connect callers with police, fire, and EMS. You will gather essential information, confirm locations, and coordinate responders while managing multiple communications systems.

The role requires calm communication, attention to detail, and the ability to relay accurate information under pressure. Shifts may include overnight, weekend, or overtime as needed.