Calm-Under-Pressure 911 Dispatcher (Emergency Communications)

Emergency Telecommunicator Services; Bridgeville (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Bridgeville, PA is seeking a 911 Emergency Dispatcher to connect callers with public safety resources. You’ll gather information, confirm locations, and coordinate responders while handling multiple communications systems.

The position requires calm communication, strong listening skills, and the ability to work under pressure with rotating shifts and possible overtime. Training and certifications may be required.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Bridgeville, PA is seeking a 911 Emergency Dispatcher to connect callers with public safety resources. You’ll gather information, confirm locations, and coordinate responders while handling multiple communications systems.

The position requires calm communication, strong listening skills, and the ability to work under pressure with rotating shifts and possible overtime. Training and certifications may be required.