Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Manns Choice (PA); Presencial; USD 36.000 - 60.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Retirement benefits

Paid leave

Professional training

Resumo da vaga

911 Emergency Communications seeks an emergency dispatcher to connect callers with responders in Manns Choice, PA. You will manage emergency and nonemergency calls, verify details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm, precise communication, strong typing, and ability to handle multiple information streams. Training, certifications, and shift work may apply to ensure 24/7 coverage.

Qualificações

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conhecimentos

Typing

Active listening

Clear speech

Computer literacy

Calm under pressure

Formação

High school diploma or GED

Ferramentas

CAD software

Descrição da vaga

911 Emergency Communications seeks an emergency dispatcher to connect callers with responders in Manns Choice, PA. You will manage emergency and nonemergency calls, verify details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm, precise communication, strong typing, and ability to handle multiple information streams. Training, certifications, and shift work may apply to ensure 24/7 coverage.