Calm-Under-Pressure 911 Dispatcher — Emergency Communications Pro

Emergency Telecommunicator Services; Fairfax (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

The Fairfax-based 911 Emergency Dispatcher role connects people in urgent need with police, fire, or EMS responders. You may handle emergency and nonemergency calls, verify locations, and coordinate responders using multiple communication systems.

The position requires calm, precise listening and fast data entry, with the ability to work under pressure. Shift work and overtime are common in this essential public safety field.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing, listening, clear speech, basic computer skills, and organizing information under pressure are valued.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide caller instructions within training limits and protect confidentiality.
• Maintain accurate records and comply with information-security requirements.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Pressure management

Education

High school diploma or equivalent

Job description

The Fairfax-based 911 Emergency Dispatcher role connects people in urgent need with police, fire, or EMS responders. You may handle emergency and nonemergency calls, verify locations, and coordinate responders using multiple communication systems.

The position requires calm, precise listening and fast data entry, with the ability to work under pressure. Shift work and overtime are common in this essential public safety field.