911 Dispatcher: Calm, Critical Emergency Communications

County Emergency Communications; Riddlesburg (PA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in the United States seeks an 911 Emergency Dispatcher to connect callers with the appropriate public safety responders. You will gather essential information, verify incident locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, superior listening skills, and the ability to multitask across multiple systems while maintaining accurate records and protecting sensitive information.

Qualifications

• Accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Job description

County Emergency Communications in the United States seeks an 911 Emergency Dispatcher to connect callers with the appropriate public safety responders. You will gather essential information, verify incident locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, superior listening skills, and the ability to multitask across multiple systems while maintaining accurate records and protecting sensitive information.