Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; LaSalle Township (MI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Michigan is seeking an 911 Emergency Dispatcher to connect callers with responders. The role involves handling emergency and nonemergency calls, verifying details, and coordinating police, fire, or EMS according to procedures.

The position requires calm communication, accurate data entry into CAD systems, and the ability to manage multiple channels. Work may include overnight shifts, weekends, holidays, and overtime as required by the agency.

Qualifications

• High school diploma or GED commonly required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Michigan is seeking an 911 Emergency Dispatcher to connect callers with responders. The role involves handling emergency and nonemergency calls, verifying details, and coordinating police, fire, or EMS according to procedures.

The position requires calm communication, accurate data entry into CAD systems, and the ability to manage multiple channels. Work may include overnight shifts, weekends, holidays, and overtime as required by the agency.