Calm-Under-Pressure 911 Dispatcher: Critical Communicator

Emergency Telecommunicator Services; United (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Overtime pay

Job summary

Emergency Telecommunicator Services is seeking qualified 911 emergency dispatchers for opportunities in Wyano, PA. Responsibilities include handling emergency calls, confirming incident details, and coordinating responders according to agency procedures.

The role requires calm communication, accurate information gathering, and multi-system coordination. Ideal candidates have a high school diploma and may possess EMS or dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Experience in emergency communications preferred.
• Ability to type accurately under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Information management

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 emergency dispatchers for opportunities in Wyano, PA. Responsibilities include handling emergency calls, confirming incident details, and coordinating responders according to agency procedures.

The role requires calm communication, accurate information gathering, and multi-system coordination. Ideal candidates have a high school diploma and may possess EMS or dispatch experience.