Calm Under Pressure 911 Dispatcher | Training & Benefits

County Emergency Communications; Princewick (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications is seeking an experienced 911 dispatcher in Princewick, WV. You will handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, and EMS using CAD and radio systems.

The role requires calm communication, quick decision-making, and attention to detail, often with overnight or varied shifts. Training and certifications may be required by the agency.

Qualifications

• High school diploma or GED required; some agencies may seek experience or certifications.
• Strong typing, active listening, and clear communication skills are essential.
• Ability to organize and relay information under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.

Skills

Typing accuracy

Active listening

Clear speech

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications is seeking an experienced 911 dispatcher in Princewick, WV. You will handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, and EMS using CAD and radio systems.

The role requires calm communication, quick decision-making, and attention to detail, often with overnight or varied shifts. Training and certifications may be required by the agency.