Calm-Under-Pressure 911 Dispatcher - Emergency Response Pro

911 Emergency Communications; Beckley (WV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Clear Creek, West Virginia, is hiring emergency dispatchers to connect callers with police, fire, and EMS. The role requires calm communication, thorough information gathering, and coordination across multiple systems.

Position details note that applicants may work various shifts, with overtime considerations. Training and certifications may be required by the agency, and eligibility includes standard background checks.

Qualifications

• A High School Diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in Clear Creek, West Virginia, is hiring emergency dispatchers to connect callers with police, fire, and EMS. The role requires calm communication, thorough information gathering, and coordination across multiple systems.

Position details note that applicants may work various shifts, with overtime considerations. Training and certifications may be required by the agency, and eligibility includes standard background checks.