Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Spangler's Spring (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Spangler, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, gather critical information, and coordinate resources per agency procedures.

Ideal candidates show calm, active listening, accurate typing, and the ability to manage multiple screens and systems. Overnight or weekend shifts may be required depending on the assignment.

Qualifications

• Typing speed and accuracy to handle calls and data entry.
• Excellent listening and communication skills for unclear or distressed callers.
• Ability to speak clearly and convey information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident data into dispatch systems accurately.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and keep teams updated on changes.
• Provide instructions to callers within training and certifications.
• Maintain confidential information and accurate records.

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Spangler, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, gather critical information, and coordinate resources per agency procedures.

Ideal candidates show calm, active listening, accurate typing, and the ability to manage multiple screens and systems. Overnight or weekend shifts may be required depending on the assignment.