Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Gillett (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime pay

Job summary

County Emergency Communications in Gillett, PA seeks a vigilant 911 Dispatcher to connect callers with responders. You will intake emergency and nonemergency calls, confirm locations, and manage multiple screens and radios while following agency procedures.

The role requires calm communication, high accuracy, and the ability to organize information under pressure. Training and shift coverage may include nights, weekends, and overtime.

Qualifications

• A high school diploma or equivalent is commonly required.
• Typing speed and accuracy are valued.
• Good listening and clear speech are essential for accurate information gathering.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders and relay updates as situations change.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Gillett, PA seeks a vigilant 911 Dispatcher to connect callers with responders. You will intake emergency and nonemergency calls, confirm locations, and manage multiple screens and radios while following agency procedures.

The role requires calm communication, high accuracy, and the ability to organize information under pressure. Training and shift coverage may include nights, weekends, and overtime.