911 Dispatcher: Calm, Critical Response Lead

County Emergency Communications; Wilcox (PA); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Résumé du poste

County Emergency Communications in Wilcox, PA seeks 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, and EMS resources according to agency procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Responsibilities include receiving emergency and nonemergency calls, confirming locations, documenting changing circumstances, and relaying information to responders.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Formation

High school diploma or GED

Description du poste

County Emergency Communications in Wilcox, PA seeks 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, and EMS resources according to agency procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Responsibilities include receiving emergency and nonemergency calls, confirming locations, documenting changing circumstances, and relaying information to responders.