911 Dispatcher: Calm, Critical Emergency Operator

911 Emergency Communications; Wilmore (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Wilmore, KY, seeks skilled emergency dispatchers to connect callers with responders and manage critical information. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical units in fast-paced environments.

Applicants should have a high school diploma or GED, strong typing, listening, and communication abilities, and the capacity to stay organized under pressure while maintaining confidentiality.

Qualifications

• High school diploma or GED required; some agencies may require prior experience or certifications.
• Accurate typing, active listening, clear speech, basic computer skills, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications in Wilmore, KY, seeks skilled emergency dispatchers to connect callers with responders and manage critical information. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical units in fast-paced environments.

Applicants should have a high school diploma or GED, strong typing, listening, and communication abilities, and the capacity to stay organized under pressure while maintaining confidentiality.