Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Three Mile Bay (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

County Emergency Communications in Three Mile Bay, NY seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, active listening, accurate typing, and the ability to manage multiple systems. Shift work, including nights, weekends, and holidays, may apply, with overtime as needed.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Three Mile Bay, NY seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, active listening, accurate typing, and the ability to manage multiple systems. Shift work, including nights, weekends, and holidays, may apply, with overtime as needed.