Calm-Under-Pressure 911 Dispatcher | Join Public Safety

Emergency Telecommunicator Services; Seneca Castle (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Seneca Castle, NY seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate resources according to agency procedures.

This role requires calm communication, accuracy, and the ability to manage multiple dispatch systems. A high school diploma is commonly required; training and certifications may be needed depending on the agency.

Qualifications

• High school diploma commonly required; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active Listening

Clear Speech

Multitasking

Data Entry

Education

High School Diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Seneca Castle, NY seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate resources according to agency procedures.

This role requires calm communication, accuracy, and the ability to manage multiple dispatch systems. A high school diploma is commonly required; training and certifications may be needed depending on the agency.