911 Emergency Dispatcher – Calm, Critical Response Pro

County Emergency Communications; Town of Bath (NY); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Resumo da oferta

County Emergency Communications in Bath, NY is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You will handle emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Typical shifts may include overnight hours and overtime as needed.

Qualificações

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Conhecimentos

Typing

Active listening

Clear speech

Basic computer skills

Formação académica

High school diploma or GED

Descrição da oferta de emprego

County Emergency Communications in Bath, NY is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You will handle emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Typical shifts may include overnight hours and overtime as needed.