Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Town of Norfolk (NY); Vor Ort; USD 40.000 - 70.000; Vollzeit

Zusammenfassung

Emergency Telecommunicator Services in Norfolk, NY is seeking 911 Emergency Dispatchers to connect callers with the appropriate public safety responders. You may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, precise documentation, and the ability to manage multiple systems.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; testing scores and training deadlines vary by agency.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Kenntnisse

Typing

Active listening

Clear speech

Computer literacy

Information organization

Ausbildung

High school diploma or equivalent

Tools

CAD systems

Jobbeschreibung

Emergency Telecommunicator Services in Norfolk, NY is seeking 911 Emergency Dispatchers to connect callers with the appropriate public safety responders. You may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, precise documentation, and the ability to manage multiple systems.