Calm-Under-Pressure 911 Dispatcher: Save Lives

Emergency Telecommunicator Services; Schaefferstown (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Emergency Telecommunicator Services seeks qualified 911 emergency dispatchers to support Schaefferstown, PA. Responsibilities include receiving emergency and nonemergency calls, confirming locations, relaying information to responders, and entering data into dispatch systems.

You will operate multiple communication channels in a fast-paced environment. Applicants should have a high school diploma or equivalent, strong typing, active listening, clear speech, and the ability to stay organized

Qualifications

• High school diploma or equivalent required.
• Typing, listening, and clear communication skills
• Ability to organize information under pressure and follow testing/training requirements

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks qualified 911 emergency dispatchers to support Schaefferstown, PA. Responsibilities include receiving emergency and nonemergency calls, confirming locations, relaying information to responders, and entering data into dispatch systems.

You will operate multiple communication channels in a fast-paced environment. Applicants should have a high school diploma or equivalent, strong typing, active listening, clear speech, and the ability to stay organized