Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Dixfield (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

County Emergency Communications in Dixfield, ME seeks 911 dispatchers to connect callers with police, fire and medical responders. You gather essential information, confirm locations, and coordinate responses per agency procedures.

The role requires calm, accurate data entry and the ability to multitask across systems. Training and certifications may be required, with varying shift work and potential overtime depending on agency needs.

Qualifications

• High school diploma or GED required.
• Entry-level candidates possible; some agencies want prior experience or certifications.
• Accurate typing, listening, and information organization favored.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Education

High school diploma

Job description

County Emergency Communications in Dixfield, ME seeks 911 dispatchers to connect callers with police, fire and medical responders. You gather essential information, confirm locations, and coordinate responses per agency procedures.

The role requires calm, accurate data entry and the ability to multitask across systems. Training and certifications may be required, with varying shift work and potential overtime depending on agency needs.