911 Emergency Dispatcher — Calm Crisis Navigator

County Emergency Communications; Tichnor (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

County Emergency Communications seeks a 911 Emergency Dispatcher in Tichnor, AR to connect callers with first responders. You may receive emergency and nonemergency calls, gather essential details, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, accurate information relay, and the ability to manage multiple communications systems under pressure. Training and certifications may be required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

County Emergency Communications seeks a 911 Emergency Dispatcher in Tichnor, AR to connect callers with first responders. You may receive emergency and nonemergency calls, gather essential details, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, accurate information relay, and the ability to manage multiple communications systems under pressure. Training and certifications may be required.