Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Honor (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications invites applicants for dispatcher roles in Honor, MI. Dispatchers connect callers with public safety responders, gather information, and coordinate police, fire, or EMS resources per agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information. Shift schedules may include nights and overtime per agency needs.

Qualifications

• High school diploma or equivalent commonly required.
• Skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• Ability to organize information under pressure and follow testing requirements.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details accurately.
• Assess priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain confidential records and information security.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Job description

911 Emergency Communications invites applicants for dispatcher roles in Honor, MI. Dispatchers connect callers with public safety responders, gather information, and coordinate police, fire, or EMS resources per agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information. Shift schedules may include nights and overtime per agency needs.