Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Huntington Beach (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Sunset Beach Public Safety Agency seeks an 911 Emergency Dispatcher to connect callers with responders, verify locations, and coordinate police, fire, or medical resources. The role requires calm communication, precise information gathering, and efficient use of multiple systems.

Duties include handling emergency and nonemergency calls, confirming incident details, entering data into CAD, and dispatching responders while maintaining records and confidentiality.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Sunset Beach Public Safety Agency seeks an 911 Emergency Dispatcher to connect callers with responders, verify locations, and coordinate police, fire, or medical resources. The role requires calm communication, precise information gathering, and efficient use of multiple systems.

Duties include handling emergency and nonemergency calls, confirming incident details, entering data into CAD, and dispatching responders while maintaining records and confidentiality.