911 Dispatcher: Calm, Critical-Response Public Safety

Emergency Telecommunicator Services; Mount Washington (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Mount Washington, KY. You’ll receive emergency and nonemergency calls, verify locations, coordinate responders, and document incidents to ensure rapid, accurate support for public safety agencies.

Role requires calm communication, precision, and the ability to manage multiple systems. Training and agency procedures govern priorities, testing, and schedules, with potential overtime and rotating shifts.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizing information under pressure

Education

High school diploma

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Mount Washington, KY. You’ll receive emergency and nonemergency calls, verify locations, coordinate responders, and document incidents to ensure rapid, accurate support for public safety agencies.

Role requires calm communication, precision, and the ability to manage multiple systems. Training and agency procedures govern priorities, testing, and schedules, with potential overtime and rotating shifts.