Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Maysel (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks a vigilant 911 Emergency Dispatcher in the Maysel area. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication and strict attention to details across multiple systems. Candidates should have a high school diploma and strong typing, listening, and communication skills.

Qualifications

• Typing accurately under pressure and entering data swiftly.
• Active listening to extract critical details.
• Clear speech for concise communication.
• Basic computer proficiency to operate dispatch systems.
• Ability to organize information and update records.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks a vigilant 911 Emergency Dispatcher in the Maysel area. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication and strict attention to details across multiple systems. Candidates should have a high school diploma and strong typing, listening, and communication skills.