Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Curlew (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

County Emergency Communications in Curlew, WA, is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm locations, and relay critical information while coordinating multiple systems.

The role requires calm communication, attention to detail, and the ability to work under pressure. Shifts may include overnights, weekends, holidays, and overtime as needed to support public safety.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Accurate typing

Clear speech

Computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Curlew, WA, is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm locations, and relay critical information while coordinating multiple systems.

The role requires calm communication, attention to detail, and the ability to work under pressure. Shifts may include overnights, weekends, holidays, and overtime as needed to support public safety.