Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Lebanon (IL); Sur place; USD 43 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional training

Résumé du poste

Emergency Telecommunicator Services in Lebanon, IL seeks 911 Emergency Dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures. The role requires calm communication and precise information management.

Responsibilities include interviewing callers, entering data into CAD systems, and supporting responders. Must have a high school diploma, strong typing, listening, and multitasking skills, with agency-defined testing and

Qualifications

• High school diploma or equivalent commonly required.
• Typing speed, active listening, and clear speech are important.
• Ability to organize information under pressure and follow procedures.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority per agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Connaissances

Typing speed

Active listening

Clear speech

Multitasking

Basic computer skills

Formation

High school diploma

Outils

CAD/dispatch systems

Description du poste

Emergency Telecommunicator Services in Lebanon, IL seeks 911 Emergency Dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures. The role requires calm communication and precise information management.

Responsibilities include interviewing callers, entering data into CAD systems, and supporting responders. Must have a high school diploma, strong typing, listening, and multitasking skills, with agency-defined testing and