911 Emergency Dispatcher — Calm, Critical Call Coordinator

Emergency Telecommunicator Services; Mosherville (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Michigan seeks a dedicated 911 Emergency Dispatcher to connect callers with public safety responders. You will verify locations, document details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while ensuring accuracy and safety. Overtime and shift differentials may apply depending on assignment terms.

Qualifications

• High school diploma or GED is commonly required.
• Testing scores, experience, and training deadlines vary by agency.
• Strong typing and listening skills are essential for fast, accurate information capture.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and coordinate radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate, confidential records.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Michigan seeks a dedicated 911 Emergency Dispatcher to connect callers with public safety responders. You will verify locations, document details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while ensuring accuracy and safety. Overtime and shift differentials may apply depending on assignment terms.