Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; East Berlin (Adams County); On-site; USD 42,000 - 68,000; Full time

Job summary

Emergency Telecommunicator Services in East Berlin, PA, seeks dedicated 911 dispatchers to connect callers with police, fire, and EMS. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using CAD and radio systems.

The role requires calm communication, accuracy, and the ability to work under pressure. Schedule may include overnight shifts, weekends, and mandatory overtime; pay is competitive and paid annually.

Qualifications

• High school diploma or GED is required
• Some agencies recruit entry-level applicants or require certifications
• Typing speed, active listening, and clear speech are essential
• Ability to organize information under pressure

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch (CAD) systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training limits
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services in East Berlin, PA, seeks dedicated 911 dispatchers to connect callers with police, fire, and EMS. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using CAD and radio systems.

The role requires calm communication, accuracy, and the ability to work under pressure. Schedule may include overnight shifts, weekends, and mandatory overtime; pay is competitive and paid annually.