Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Carlisle (AR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance programs

Professional training

Job summary

Emergency Telecommunicator Services in Carlisle, AR seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role requires calm, precise communication, incident verification, and coordination across multiple systems.

Responsibilities include taking calls, confirming details, prioritizing incidents, entering data, and dispatching responders while maintaining confidential records. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or GED required; some agencies seek additional certifications or experience.
• Typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Carlisle, AR seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role requires calm, precise communication, incident verification, and coordination across multiple systems.

Responsibilities include taking calls, confirming details, prioritizing incidents, entering data, and dispatching responders while maintaining confidential records. Shifts may include nights, weekends, and overtime.