Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Turner (ME); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Turner, ME is seeking an emergency dispatcher to connect callers with responders. You may receive emergency or nonemergency calls, verify locations, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, active listening, accurate documentation, and the ability to manage multiple systems while following established procedures. Training and shifts vary by agency.

Qualifications

• High school diploma or GED required.
• Experience in emergency communications is common but not universal.
• Testing scores, experience, and training deadlines are set by the announcing agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as situations change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications in Turner, ME is seeking an emergency dispatcher to connect callers with responders. You may receive emergency or nonemergency calls, verify locations, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, active listening, accurate documentation, and the ability to manage multiple systems while following established procedures. Training and shifts vary by agency.